How might we design a telecom infrastructure management system with real-time monitoring and performance insights for uninterrupted services? During my tenure, I designed the Software's dashboard to detect critical issues and optimize network performance efficiently.
Network Operations Software
Industry
Telecommunication
ROLE
UI/UX Design
DURATION
50 weeks
Project
Overview
The Telecom Dashboard UI/UX project aimed to revolutionize telecom infrastructure management by providing real-time monitoring, intelligent alerts, and performance insights. The focus was on creating a seamless, user-friendly experience that enables telecom operators to detect critical issues, optimize network performance, and ensure uninterrupted services. Through user research, wireframing, prototyping, and usability testing, the design prioritized intuitive navigation, clear data visualization, and actionable insights, aligning with both business goals and user needs.
Approach
I tackled the project in three phases.
Discovery- User research, understanding telecom infrastructure challenges.
Ideation- Persona development, information architecture, defining key user flows.
Design- Wireframes, interactive prototypes, high-fidelity dashboard screens.
Challenge
When I joined the project, telecom operators faced significant hurdles in monitoring network performance and detecting critical issues in real-time. The existing tools were overwhelming, cluttered with data, and lacked intuitive navigation, making it difficult for users to take swift action.
My mission was to redesign the telecom dashboard to streamline issue detection, optimize network performance, and enhance usability.
The challenge was that there was no unified design system in place, and the dashboard had to balance complex data visualization with a simple, user-friendly interface. I tackled this while also ensuring the design aligned with business goals and operational needs.
Goals
• Simplify data visualization for better decision-making.
• Enhance user experience with an intuitive, streamlined interface.
• Establish a scalable design system for consistency and efficiency.
Early Stage
In the initial stages, I conducted user research and competitive analysis to understand the pain points telecom operators faced in network monitoring. I identified that data overload, unclear issue prioritization, and inefficient navigation were major usability challenges.
To address these, I facilitated ideation sessions with stakeholders, including engineers and product managers, using methodologies like Design Thinking and Heuristic Evaluation to refine the problem space.
Next, I created mid-fidelity wireframes in Figma, focusing on simplifying data visualization and improving user workflows. These prototypes underwent usability testing with telecom professionals, whose feedback guided iterative refinements.
At the same time, I worked closely with developers to ensure technical feasibility, aligning design decisions with system capabilities while maintaining a scalable and user-friendly interface.
Setting Design
Foundation
After identifying key usability challenges, I transitioned to the wireframing and prototyping phase. My goal was to create a scalable, cohesive design system that would enhance usability, data visualization, and workflow efficiency for telecom operators.
I established a design system with reusable UI components, ensuring visual consistency, accessibility, and scalability across the dashboard. This foundation streamlined the interface, making critical data easily digestible and actionable.
By implementing a structured approach to typography, color schemes, and interactive elements, I ensured the dashboard was not only functional but also intuitive and visually clear. This design system set the groundwork for seamless future updates and expansions.
Designing
Product
For the Performance Dashboard, Reports, and Provisioning features, I followed a structured design approach to ensure consistency, usability, and scalability. By leveraging a well-defined design framework, I maintained a cohesive experience across key sections, including Bird’s Eye View, Performance Analytics, File Upload, and Report Scheduling. This approach reinforced brand identity, streamlined user interactions, and made data visualization, provisioning, and reporting more intuitive and efficient. The design choices prioritized clarity, ease of use, and seamless navigation, ensuring a frictionless workflow for users managing complex datasets and operations.
This research greatly influenced my design approach, ensuring that every element was user-centric and aligned with business goals. I collaborated closely with our Product Manager and other stakeholders throughout the project’s development, brainstorming ideas to refine key sections. This iterative process allowed us to enhance usability, improve data visualization, and create a seamless workflow, ensuring the product met both user needs and technical feasibility.
Agile Usability Testing
Working within a tight timeline, we established a rigorous weekly cadence of internal usability testing to stay agile and focused. This process proved invaluable, especially when navigating critical decision points involving two equally strong design directions. By continuously testing with users, we gathered clear, actionable insights into their behaviors and preferences. These insights empowered us to make confident, data-informed decisions that consistently met—and often exceeded—our usability and experience benchmarks. The rapid feedback loop not only accelerated iteration but also kept the project moving forward without compromising quality.
Design
Hand-off
Once the design for the Dashboard was finalized, the next crucial step was a smooth design-to-development handoff. To facilitate this, I proactively created a detailed flowchart outlining the complete user journey—from landing on the platform to interacting with various modules.
To further bridge the gap between design and development, I also built an interactive prototype that brought the user experience to life. This gave developers a hands-on view of both the interface and functionality, minimizing misinterpretations and ensuring alignment. As a result, the handoff was efficient, and the development phase progressed with greater clarity and confidence.
